Frequently Asked Questions
MDI is always here to answer any
additional questions you may have.
additional questions you may have.
PH: 800.228.8925
For the Windmaster curb signs, what is the difference between “Classic” and “V4”?
The “Classic” has square, mitered corners. All fours rails will open to load and unload posters. The “V4” has black molded, round, corners which eliminate corner points. It has a completely enclosed top which provides maximum moisture resistance. The two side rails open to load and unload posters. The top and bottom rails are stationary.
Why are my overlays green/blue?
Our overlays are shipped with a protective cover on the front and back to prevent damage that may occur during shipping. Covers can be green, blue or clear. To remove the cover simply peel back one of the corners to reveal a clear overlay. Repeat on reverse side.
Can I cancel my order?
We will make every effort to stop the processing of your order if it has not shipped. We can not cancel an order that has already shipped. To cancel your order please contact customer service at 1-800-228-8925. Customer service hours are Monday-Friday 8:30 am to 5:00 pm eastern time. After hours you can contact us via email at MDISales@mdiworldwide.com
Can I return the items I ordered?
Returns on unused stock products will be accepted within 30 days of delivery. All materials returned will be charged a 20% restock fee. Items to be returned must be repacked and returned in their original cartons. Customer is responsible for the initial shipping charges and all return shipping charges. We do not accept returns on custom orders. Call customer service at 800-228-8925 for a return authorization number. Credit will be issued once the materials have been received and inspected.
How do I report a damaged item?
It is the customer’s responsibility to open and inspect all materials at the time of delivery. If damage is noted please keep all packaging materials and call customer service at 800-228-8925. We have a limited time to file a claim with the carrier. Any damage not reported within 5 business days will be the responsibility of the customer.
How do I know if an item is out of stock?
Most items listed on the web site are in stock and available for shipping. In the event that there is not enough inventory to complete your order you will be notified via email.
When will my order ship?
In stock items will ship within 1-3 business days, unless you are notified otherwise.
How can I obtain a shipping estimate?
Shipping estimates can be obtained by placing your items in the shopping cart and entering your zip code. You will be quoted an ESTIMATED ground delivery charge as well as expedited options. The actual shipping charges will be calculated and billed once the order has shipped. MDI does not mark up freight charges.
What forms of payment is accepted on Web orders?
• We accept the following forms of payment: Visa, MasterCard, and American Express.
• If you wish to establish a Net 30 account with MDI please complete and return a credit application. A minimum order of $250 will be required. The approval process may delay the shipping of your initial order.
• If you wish to establish a Net 30 account with MDI please complete and return a credit application. A minimum order of $250 will be required. The approval process may delay the shipping of your initial order.
When is my credit card charged?
Your credit card will be charged once the item has shipped. Prior to charging your credit card an authorization will occur for the amount of the order.
Why was I charged sales tax on my order?
• MDI charges sales tax for items shipping to the following states: AZ, CA, CT, FL, GA, IL, KY, MD, MI, NJ, NY, NC, OH, PA, SC, TX UT, and VA. The website will calculate an estimated state sales tax. Any local sales tax will be calculated once your order ships and added to your invoice.
• If you are tax exempt for your purchases please check the “Tax Exempt Purchase” box in the checkout. You must either upload your tax exempt certificate during checkout, or fax it to customer service at 248-488-5700.
• If you are tax exempt for your purchases please check the “Tax Exempt Purchase” box in the checkout. You must either upload your tax exempt certificate during checkout, or fax it to customer service at 248-488-5700.
Do you offer price breaks on large volume?
Price breaks start at a quantity of 10 or more units. Please call customer service at 800-228-8925, or email MDISales@mdiworldwide.com, for pricing.
What is a standard transit time for materials to ship?
MDI is located in Farmington Hills, Michigan. Standard transit within the US is 2-6 business days.
Is there a minimum quantity I need to order on stock products?
There is no minimum quantity required for purchase on stock products. Price breaks will start at a quantity of 10 or more units.
What is the warranty on your products?
Most MDI materials have a one year warranty against manufacturing defects. This excludes our Postergrip Lighboxes and LED Lightpanels, which have a 2 year warranty against defects in materials or workmanship.
Do you make custom units?
MDI does have custom capabilities. Generally there will be a minimum quantity required of 25 units for custom orders. We do have a Build-to-order line which allows for small quantities of select units to be made with no minimum requirements. Please call customer service at 800-228-8925 for further information on any custom orders.
Do you offer replacement parts for your units?
MDI offers a variety of replacement parts for our units. Please call customer service at 800-228-8925 for pricing. Please have the model number of the unit available.
Can you drop ship my order?
MDI is happy to drop ship. Please provide the ship to address at the time of checkout. For multiple drop ship locations please call customer service at 800-228-8925 for drop ship requirements.
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